Shipping policy

SHIPPING POLICY

Last updated: 22 October 2026

This policy applies to product orders placed through koksmartlocks.com.

Delivery destinations

We deliver within the United Arab Emirates and to the following Gulf countries:

  • Saudi Arabia

  • Kuwait

  • Bahrain

  • Qatar

  • Oman

We currently do not ship to other countries.

Shipping charges and free UAE delivery

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Orders with a product total of AED 1,000 or more after discounts qualify for free delivery within the UAE. Orders below this amount are charged the shipping rate shown at checkout.

Free delivery does not apply to destinations outside the UAE, regardless of order value.

Estimated delivery times

From the date your order is placed:

  • UAE: usually 1–2 business days. In some cases, delivery may take up to 7 business days.

  • Saudi Arabia, Kuwait, Bahrain, Qatar and Oman: usually 3–7 business days.

Business days are Monday to Saturday, excluding public holidays. Sundays and public holidays are not counted in these estimates.

These timeframes include order preparation and delivery. Delivery times are estimates and may be affected by public holidays, courier disruptions, customs clearance or incomplete delivery information.

If your order has not arrived within the applicable estimated timeframe, please contact us with your order number so we can investigate and provide an update.

Order tracking

We send a tracking link by SMS, WhatsApp or email when your shipment is arranged.

Please provide a valid mobile number and email address at checkout so you can receive shipment updates. If you have not received your tracking information, contact us with your order number.

Customs, import duties and taxes

For deliveries outside the UAE, any applicable import duties, destination-country taxes or customs-clearance fees are payable separately by the customer if charged. These charges are additional to the product price and shipping charge paid at checkout.

Customs processing may extend delivery times. Customers may need to provide information or documents requested by the courier or customs authority to complete clearance.

Delivery address and availability

Please provide a complete and accurate delivery address, including your building or villa number, street, area, city or emirate, country and a reachable mobile number.

If you need to change your delivery details, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

If a delivery attempt is unsuccessful, contact us so we can help arrange the next step. Any proposed additional delivery charge will be explained before redelivery is arranged.

Installation and programming

Product delivery does not include installation or programming services.

Smart lock installation must be booked and paid for separately. Please contact us to confirm service availability, compatibility, pricing and appointment times before booking.

A product delivery estimate is not an installation appointment.

Damaged, incorrect or missing items

Please check your order when it arrives. If an item is damaged, incorrect or missing, contact us promptly with your order number and a description of the issue. Photos of the product and packaging, where available, will help us investigate.

Returns and refunds are handled under our Return and Refund Policy:
https://koksmartlocks.com/policies/refund-policy

Contact us

For shipping questions, tracking assistance or delivery issues:

KOK Smart Locks
Website: https://koksmartlocks.com
Email: koksmartlocks@gmail.com
WhatsApp: +971 55 351 5200

Please include your order number when contacting us.