A smart-lock installation visit should start with an agreed scope. The work depends on the door, the chosen lock and its setup requirements. This guide explains what to discuss before the visit and what to check at handover.
Before the appointment
Send your door photos, exact model if already purchased, Dubai area and preferred visit time. KOK will confirm whether the job is suitable and discuss availability. If the door sticks or the existing lock is damaged, mention that in advance.
Use our door compatibility checklist to prepare the information. Confirm any permission needed from the property owner or building management.
Agree the quote and inclusions
- Are you buying a lock, arranging installation of an existing lock, or both?
- Which fitting parts and any door preparation are included?
- Which setup tasks and access methods will be demonstrated?
- Are app, gateway or account requirements relevant to this model?
- What support and warranty terms apply to the product and the work?
Ask about possible additional work before it is carried out. A photo assessment helps planning but may not reveal every door or fitting issue.
At fitting and handover
Ask the installer to demonstrate normal locking and unlocking with the fitted door. Check that the handle and latch operate as expected, and ask what to do if resistance develops. Keep a reliable means of access while the installation and setup are being checked.
Learn how to manage authorised users using the instructions for your model. Ask where to find the manual, how to recognise a power warning, and what approved backup access is available. Keep account credentials and access codes private.
After the visit
Keep the product model, receipt and agreed installation details together. If a problem appears, note the symptom and contact the team with those details. Do not assume that a setting or reset sequence from another lock will apply.
Still choosing a product? Read the home upgrade guide or compare the available smart locks.
Discuss the next step with KOK
View our smart lock installation service for assessment and visit information. Send your area, lock model and a short description so the team can confirm suitability and availability.
Send details on WhatsApp or call 055 351 5200. An enquiry does not confirm an appointment or a repair outcome.