If a garage or gate remote leaves you unable to enter or leave your property, call KOK on 055 351 5200 with your Dubai area and a brief description. The team will confirm whether it can assist, the expected availability and the applicable charges.
Explain the access problem first
Say whether you are outside or inside, whether a vehicle is trapped and whether another authorised entrance is available. Keep clear of a moving or unstable gate. For an immediate threat to a person's safety, contact emergency services.
Check who manages the system
For apartment parking or a community gate, contact the building security team or management. A shared barrier may have an authorised access process, and adding or removing remotes may require administrator approval.
Bring the right details to the call
- Property area and gate or garage type.
- Remote make and model, if known.
- Whether the remote is lost, damaged or simply unresponsive.
- Whether another authorised remote works.
- Any unusual movement, sound or display message.
Do not force the door, dismantle the motor housing or try an unfamiliar receiver reset. A mechanical fault cannot be assumed to be a programming problem.
Agree the next step
Ask what the visit covers and whether assessment, a replacement remote and programming are charged separately. For non-urgent work, use the garage remote programming service. If you still have access but the remote is unreliable, see remote fault assessment.